Warranty Support and Return Policy
Warranty Support
1. Limited Warranty
Eco Conexio warrants to the original purchaser that products sold through our website will be free from defects in materials and workmanship under normal use for a period of [Insert Warranty Period, e.g., one year] from the date of purchase.
2. Warranty Exclusions
This warranty does not cover:
Damage caused by improper installation, misuse, or neglect.
Damage caused by unauthorized repair or modification.
Damage caused by natural disasters, such as fire, flood, lightning, or other acts of nature.
Normal wear and tear.
3. Warranty Claim Process
a. To make a warranty claim, please contact Eco Conexio Customer Service at [Contact] within the warranty period with proof of purchase.
b. If the product is determined to be defective, Eco Conexio will, at its option, repair or replace the product.
c. This warranty is limited to the repair or replacement of the product only. Eco Conexio is not liable for any other damages, incidental or consequential.
4. Disclaimer
To the extent permitted by law, this warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
Return Policy
1. Returns
a. We accept returns within [Insert Number] days of the original purchase date.
b. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Return Process
a. To initiate a return, please contact Eco Conexio Customer Service at [Contact] to request a Return Merchandise Authorization (RMA) number.
b. Clearly mark the RMA number on the outside of the package.
c. Include a copy of the original purchase receipt or proof of purchase with the returned item.
d. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a manufacturing defect or shipping error on our part.
3. Refunds
a. Once your return is received and inspected, we will determine if the returned item meets our return policy criteria.
b. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.
c. Shipping costs are non-refundable, except in cases where the return is due to a manufacturing defect or shipping error on our part.
4. Non-Returnable Items
a. The following items are not eligible for return:
Customized or personalized items.
Clearance or sale items.
5. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact Eco Conexio Customer Service immediately at [Your Contact Information] for assistance.
6. Restocking Fee
a. Eco Conexio reserves the right to charge a restocking fee of up to [Insert Percentage]% on returned items, particularly if they are returned without original packaging or not in original condition.
7. Refund Inquiries
a. If you have not received your refund within the specified time frame, please contact us at [Your Contact Information].
8. Changes to This Policy
a. Eco Conexio reserves the right to update or change this Return Policy at any time. Any changes will be posted on this page.